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FAQs

Frequently asked questions

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Delivery & Shipping

How do we deliver?

We ship via FedEx to the Entire Continental US.

We also hand deliver via our courier service to parts of the New York Tri-State area.

Can I place an order and have it shipped to someone else?

Absolutely. Many of our customers throughout the country purchase meals and have them shipped to friends and family members in our shipping area. When you place your order, you can enter a separate shipping address from the billing address you supply.

Shipping Address: will be the address you want us to send the package to.

Billing Address: reflects your name, address and credit card information.

I just placed an order online. How will I know that it has been received?

Shortly after you place your order you will receive an email acknowledgement and your order summary.

How long does shipping usually take?

Shipping takes between 2 and 3 business days for standard delivery. 

When is my order shipped?

We ship all orders on the next business day after receipt.

How much is the shipping cost?

Shipping charges vary depending on your shipping location, such as your zip code. Please visit delivery page for more information.

About our product

What is sous vide cooking?

Sous vide cooking is a method where food is vacuum-sealed in a bag and cooked in a water bath at a precisely controlled temperature. This gentle cooking process helps to lock in flavors, juices, and tenderness, resulting in delicious and evenly cooked meals. It's like giving your food a warm, cozy bath to make it perfectly cooked and full of flavor!

How long is the shelf life?

After cooking, our product is promptly vacuum-sealed and frozen. When stored correctly, this vacuum-sealed frozen chicken breast can generally maintain its quality for 12 to 24 months in the freezer. However, we suggest consuming it within 6 months. To ensure optimal quality and safety, please store the product at 0°F (-18°C) or below immediately upon receipt.

Are the ingredients organic?

We take great care in selecting our ingredients, always aiming to source locally whenever we can. Our ingredients come from responsible providers, ensuring that our products are free from antibiotics and hormones. Our produce is supplied by 'Farm Fresh New York,' which collaborates with over 50 local farmers from New York and New Jersey. While we may not exclusively use organic ingredients, our chefs meticulously inspect all produce to guarantee the freshest and most seasonal options for you.

Are they allergen-free?

Some are, but some are not. Please check allergen information on the product page carefully before you place your order.

I see water inside the product what is it?

Don't worry. We understand your concern about the presence of liquid in the meat. Rest assured, what you're seeing is not water but rather natural juices released from the meat during the cooking or resting process. This meat juice is perfectly normal and indicates the meat's freshness and flavor.

Got questions? 

Contact us anytime.

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